Home > UAE Company Setup > How to Open a Travel Agency in Dubai

How to Open a Travel Agency in Dubai

Dec 16, 2023 | UAE Company Setup

Dubai’s position as a global crossroads and luxury travel destination presents a lucrative opportunity for those wondering how to open a travel agency in Dubai. Establishing a travel agency in this city with a vibrant mix of cultures, cutting-edge infrastructure, and a tax-friendly environment can be a promising venture. We’re here to guide prospective business owners through the steps to successfully launch their travel agency in Dubai, from choosing the right business activity to securing the proper licences and forming essential partnerships. It also highlights the benefits of this booming industry within the context of Dubai’s dynamic tourism sector. Whether you’re a seasoned entrepreneur or new to the travel industry, this article offers a roadmap to navigate the administrative terrain of Dubai’s business landscape.

Steps To Open A Travel Agency In Dubai

Determine Your Specific Business Activity

When starting your journey to open a travel agency in Dubai, you’ll need to define the exact nature of the services you’re planning to offer. Are you looking to operate as a travel agency, an inbound tour operator, or an outbound operator? This decision will steer the rest of your journey and ensure you’re in line with local regulations.

With Dubai’s strategic position as a crossroads between Europe, Asia, and Africa and its reputation as a top-tier tourist destination, there’s a wealth of opportunities for specialised travel services.

Establish Your Company Name

Picking a company name for your travel agency is a vital step that must follow Dubai’s naming conventions. Your chosen name should capture the spirit of your business while respecting cultural norms and avoiding any potentially offensive language. Words like ‘global’ or ‘international’ might be allowed but could come with extra fees.

You’ll want to navigate these naming rules with care to prevent any hiccups in the licensing process.

Apply For DED Business Licence

You’ll need a business licence from the Department of Economic Development (DED) to get your travel agency off the ground in Dubai. The type of licence—be it commercial, professional, or industrial—will hinge on your business activities. If you’re setting up in one of Dubai’s free zones, you’ll need a licence from the respective free zone authority.

You might also need additional approvals from bodies such as the Department of Tourism and Commerce Marketing (DTCM) or the Civil Aviation Authority, depending on what your travel services entail.

Obtain Employee Visas

After your travel agency is up and running, you’ll have to get visas for any staff you’re looking to hire. This involves registering with the Ministry of Interior’s e-channels portal and providing the necessary paperwork, like your trade licence and establishment card. It’s your job to make sure all employees, especially those from the South Asian subcontinent, have ‘OK to Board’ approval before they come to the country.

You should act promptly, as applications need to be submitted within 30 days of the employee’s arrival in the UAE.

Open A Corporate Bank Account

The last step in launching your travel agency is opening a corporate bank account to handle your financial dealings. Dubai banks will ask for your trade licence as evidence of your business’s legitimacy. When picking a bank, think about the services they offer and any extra requirements they might have, such as business plans or reference letters.

Finding the right banking partner is key for your travel agency’s smooth operations, so it’s important to make a wise choice to sidestep any issues down the road.

Travel Agent Working At Desk

Benefits Of Starting A Travel Agency In Dubai

Global Tourism Hotspot

Its high ranking in the Tripadvisor Travellers’ Choice Awards reflects the city’s status as a premier destination. With a staggering number of over 12 million visitors in the first nine months of 2023, the potential for a new travel agency is significant. The diversity of Dubai’s visitors is notable, with significant numbers arriving from India, the GCC, and Western Europe. The city’s iconic landmarks, like the Burj Khalifa, Dubai Fountain, and Dubai Mall, continue to draw crowds. Meanwhile, cultural districts and wellness experiences add to the allure.

This consistent draw of international tourists, rebounding impressively after the pandemic, highlights the potential for your travel agency to tap into a thriving market.

Tax-Friendly Environment

The city offers a low tax environment with no personal income tax and a competitive corporate tax rate, which became be a flat 9% since June 2023. However, certain industries, such as healthcare, education, and research and development, are exempt from this tax.

Moreover, businesses can benefit from customs duty exemptions on importing and exporting goods. They can reclaim VAT paid on eligible business expenses. The introduction of the Dubai 2040 Urban Master Plan aims to cement the city’s status as a prime destination for businesses, tourists, and investors.

For travel agencies, this means you can allocate more resources to growth and development rather than tax liabilities.

Growing Tourism Industry In Dubai

The tourism industry is expanding at an impressive rate. The city saw a near doubling of its visitor numbers in 2022 compared to the previous year. With over 800 hotels and a vast array of rooms available, the infrastructure to support a burgeoning tourism sector is firmly in place.

The government’s initiatives to streamline travel and make it a hassle-free experience for visitors show its commitment to growing this sector. The strategic location and the presence of one of the busiest airports in the world further enhance its accessibility and appeal as a global tourism hub.

For a travel agency, this presents fertile ground for establishing a successful operation, with a diverse expat population to cater to and a government that supports small and medium-sized enterprises through business-friendly policies and minimal bureaucracy. The city’s free zones offer additional incentives, including tax benefits and 100% business ownership for expats. This is particularly attractive in light of the new corporate tax regulations.

With Dubai’s vision of becoming a futuristic and well-developed city, you can leverage the exceptional infrastructure and investor-friendly climate to carve out a lucrative niche in the travel market.

Map, Passport And Starfish On Desk

Types Of Tourism Licences In Dubai

Travel Agency Licence as a Travel Agent

This licence is necessary for those looking to provide a full suite of travel-related services. It encompasses activities such as visa arrangements, travel accommodation, and the organisation of tours and sightseeing. Additionally, it permits the management of transportation and the sale of airline tickets. The requirements for obtaining this licence include a NOC from the Civil Aviation Authority, a request letter in Arabic supported by a local sponsor, and a minimum office space of 30 square metres. Applicants must also submit passport copies, the manager’s educational and professional credentials, and a criminal record clearance certificate for both the owner and the manager.

Inbound Tourism Licence

This licence caters to businesses focused on attracting tourists to Dubai, offering them local tours and cultural experiences that highlight the city’s offerings. To engage in these activities, an Inbound Tourism operation licence is necessary to ensure businesses are prepared to meet the needs of international visitors.

Outbound Tourism Licence

Conversely, the outbound tourism licence is tailored for agencies that arrange travel for Dubai residents to international destinations. This licence is essential for planning and booking international travel, including flights and accommodations, and crafting itineraries for those seeking to venture outside the UAE.

The application process for these licences includes selecting the business activities, registering a trading name, and submitting an application through the DED. After submitting the necessary documents and fees, businesses can sponsor visas for the owner and employees and establish a corporate bank account. These licences are in high demand due to Dubai’s status as a leading tourist destination, enabling travel agencies to operate within the legal framework and contribute to the UAE’s tourism sector.

Requirements To Open A Travel Agency In Dubai

No Objection Certificate

Acquiring a NOC is a step you’ll encounter when establishing your travel agency. This document is a formal statement from a person or organisation, such as your sponsor, indicating their consent for the business activities you intend to pursue. It’s a common requirement for various administrative processes in the UAE.

The NOC may be part of the visa application process for foreign entrepreneurs, depending on your chosen business structure and location within the UAE. It’s optional for some visa applications; for instance, it’s not necessary for a UAE visa but is for a Schengen visa.

The NOC must be written in English and Arabic and contain pertinent information like the date, official letterhead, address, names, contact information, and the specific purpose for the visa application. It should also specify the time frame in which you’re allowed to conduct the activities outside the country.

If you’re employed, an NOC from your current employer is necessary if you’re planning to initiate a new business on the UAE mainland. However, this stipulation is often waived in the UAE’s free zones, allowing you to commence your business without this document.

Business Plan Outline

Developing a detailed business plan is crucial for your travel agency’s inception. This document should detail your objectives, strategies for achieving them, market analysis, financial forecasts, and operational procedures. A robust business plan is instrumental in demonstrating to stakeholders and regulatory authorities the viability and potential profitability of your venture.

A Good Conduct Certificate from the Police

Securing a Police Clearance Certificate is another essential step. This document serves as evidence of your integrity and law-abiding status within the UAE. Official entities typically request it for a variety of purposes, including work, study, immigration, obtaining licences, or other formal processes.

To qualify for this certificate, you must have a clean criminal record and not be sought after by any law enforcement agencies, which could impede your ability to obtain the certificate. If you’re applying from abroad, you must have previously been in the UAE. The Police Clearance Certificate is valid for three months from its issue date.

Applications for the certificate can be made through the Dubai Police Application, their official website, a call centre, or Smart Police Stations. Fees for the certificate vary based on your circumstances and may include additional charges for knowledge and innovation fees.

Woman Working In Travel Agency

Establishing Your Travel Agency

The travel industry in Dubai is a goldmine for entrepreneurs, with the sector expected to hit a value of 32 billion by 2027. This growth is fuelled by the millions of visitors Dubai pulls in every year, which also supports over 750,000 jobs in the UAE. If you’re looking to tap into this thriving market by starting a travel agency, there are several key steps you’ll need to take.

Choosing the Right Location

The city’s top-notch infrastructure and status as a global hub with direct flights to over 200 destinations lay a solid foundation for travel-related businesses. Plus, Dubai’s free zones offer tempting business perks, like tax breaks, more relaxed visa requirements, and the chance for 100% foreign ownership, which is especially attractive if you’re coming from overseas.

Setting Up an Office Space

Getting an office space sorted is your next move. Your office should be easy for potential clients to get to and spot. In Dubai, having an office space is also a must for getting a business licence.

The DED or the relevant free zone authority will hand over a business licence with a physical office location. What’s more, your travel agency’s name has to follow local rules, steering clear of anything that might be offensive or misuse religious references.

Partnering with Providers and Suppliers

To provide a full suite of services, your new travel agency will need to forge partnerships with various providers and suppliers. This includes airlines, hotels, and tour operators. This might mean you’ll need extra approvals from bodies like the DTCM or the Civil Aviation Authority in Dubai.

Joining the Dubai Travel and Tour Agents Group (DTTAG) can do wonders, as it looks out for the travel agency community and offers a stage for visibility and networking within the industry.

Kicking off a travel agency in Dubai requires careful planning and sticking to local rules. The industry’s strict regulations mean that getting advice from business setup experts can save you from expensive slip-ups.

These pros can help with all the paperwork, like snagging a business licence, opening a corporate bank account, and making sure all your dealings are above board.

The cost to start a travel agency in Dubai can start from $5445, but that’s just a ballpark figure. Actual prices can swing depending on various factors, such as where to set up shop and how big you plan to go. It’s crucial, too, that you apply for staff entry permits and visas promptly.

Embark on Your Dubai Travel Agency Journey

Launching a travel agency in Dubai is more than just an exciting business venture; it’s an entry ticket to a dynamic and flourishing industry with limitless potential. Carefully navigate the setup process, from selecting a strategic location to obtaining the necessary licences and forging vital partnerships. With dedication, a well-crafted business plan, and adherence to local regulations, your travel agency can tap into the pulse of this vibrant city’s tourism scene.

Remember, while the path might seem complex, the rewards of operating in a global tourism hub like Dubai could be just the breakthrough your entrepreneurial spirit seeks. Armed with the proper knowledge and tools, your travel agency is poised to take flight to this world-class destination. Bon Voyage on your business adventure!

Contact Us

This field is for validation purposes and should be left unchanged.

Start your business today

This field is for validation purposes and should be left unchanged.