Imagine a single, secure digital gateway that gives you instant access to thousands of services across the UAE—government, banking, healthcare, utilities, and even real estate—all through one login.
Welcome to UAE Pass, the UAE’s official digital identity and signature solution. Whether you’re a citizen, resident, or visitor, UAE Pass is designed to simplify your life, reduce paperwork, and bring you one step closer to a fully digital UAE.
With its facial recognition verification, blockchain-powered document storage, and legal e-signatures, UAE Pass is more than just a login—it’s the future of secure digital transactions in the UAE.
What is the UAE Pass?
The UAE Pass is the national digital identity platform, replacing older systems like SmartPass and Dubai ID to create a unified, secure authentication system across the Emirates.
It was developed as a joint initiative by:
- Digital Dubai (formerly Smart Dubai)
- Telecommunications and Digital Government Regulatory Authority (TDRA)
- Department of Government Enablement– Abu Dhabi (DGE) (formerly ADDA)
With over 7.2 million users and 15,000+ services integrated, UAE Pass is transforming how residents, businesses, and visitors interact with government and private entities.
Key Benefits of UAE Pass
Access to 15,000+ Services
UAE Pass eliminates the hassle of multiple logins by providing a single identity for:
- Government services (visa renewals, ID applications, fines)
- Banking & Finance (opening accounts, applying for loans)
- Healthcare (booking medical appointments, accessing records)
- Telecoms & utilities (bill payments, phone number registration)
- Real estate & business services (tenancy contracts, company registration)
Secure Digital Identity
No need for in-person verification—AI-powered facial recognition verifies your identity in minutes.
Legal Digital Signatures
Sign official contracts, tenancy agreements, or business documents electronically with UAE Pass—legally equivalent to a handwritten signature. This means fewer physical visits, more streamlined operations, and faster turnaround for official processes.
Available for Visitors
Tourists and short-term visitors can now register using their passport or GCC ID, giving them access to select UAE services.
Blockchain-Powered Document Vault
Securely store, access, and share digital government documents—such as trade licenses, tenancy contracts, and Emirates ID copies—through a blockchain-powered vault. This ensures traceability and security, allowing users to request or share official documents digitally within the UAE Pass ecosystem, and eliminating the need for paper copies or manual scanning. The government enforces data protection laws such as Federal Law No. 45 of 2021 (Personal Data Protection) to safeguard personal data.
Driving the UAE’s Smart Government Initiative
The UAE aims to be 100% paperless, and UAE Pass eliminates paperwork by enabling fully digital transactions.
Seamless Integration with UAE Smart Services
UAE Pass integrates with major UAE platforms like:
- DubaiNow (traffic fines, Salik, bill payments)
- Banks & Telecoms (ADIB, ENBD, du, Etisalat)
- Dubai Land Department (real estate transactions)
With UAE Pass, you no longer need multiple usernames and passwords—just one secure identity.
How to Register for the UAE Pass
Eligibility
- Citizens, Residents, and Visitors: Anyone in the UAE can register, including tourists, by scanning an Emirates ID (for residents) or a passport/GCC ID (for visitors).
- Fingerprint Registration: Citizens and residents must have their fingerprints registered on their Emirates ID to access advanced features.
To register for the UAE Pass, follow these steps:
1. Download the App
Install the UAE Pass app on your iOS or Android device. Alternatively, you can visit a UAE Pass Kiosk.
2. Scan ID Documents
- Residents and citizens: Scan your Emirates ID.
- Visitors: Scan your passport or GCC ID.
3. Facial Recognition Verification
Complete the quick face scan to verify your identity. This replaces the older requirement of visiting a kiosk.
4. Create Your PIN
Choose a secure PIN and set up an optional biometric login (fingerprint or facial recognition).
5. Digital Signature Password
For enhanced security when signing documents, you’ll create a separate password.
Once these steps are done, you’re ready to start using your UAE Pass. It’s no longer necessary to visit a service centre, though kiosks remain available if you prefer in-person assistance.
Where to Find UAE Pass Kiosks
UAE Pass kiosks are available at major malls, government service centres, and airports, including:
📍 Dubai
- Dubai Mall
- Mall of the Emirates
- Al Twar Centre
- Dubai Municipality Headquarters
📍 Abu Dhabi
- Yas Mall
- Abu Dhabi Mall
- TAMM Centre
📍 Sharjah
- Sahara Centre
- Mega Mall
- Al Zahia City Centre
📍 Other Emirates
- Ajman Municipality
- Ras Al Khaimah Economic Zone (RAKEZ)
- Fujairah Municipality
If you need face-to-face assistance, visiting one of these kiosks can provide a quick and reliable solution.
Using the UAE Pass
- Government Services: Apply for visas, renew ID documents, pay fines, or complete municipality transactions across all emirates.
- Banking and Finance: Open new bank accounts, apply for loans, or access e-wallets by logging in or e-signing forms through the UAE Pass.
- Healthcare: Book appointments, access medical records, or pay bills securely online.
- Utilities and Telecoms: Sign up for or manage utility accounts, get new phone lines, or pay bills directly.
- Property and Real Estate: Sign rental agreements or property sale contracts digitally, speeding up transactions.
- Company Formation: Launch a new business in minutes, with e-signatures and verified identity.
- Tourist Access: Visitors can log in for certain e-services, such as cultural site bookings or government Wi-Fi, using their visitor UAE Pass account.
Troubleshooting and Security
While the UAE Pass continually improves, you might occasionally encounter technical issues. The official support line (600-561-111) is available 24/7 for queries. If you have a problem with document scanning, facial recognition, or digital signatures, they can guide you.
Top Security Tips:
- Protect Your PIN: Never share your PIN or one-time passwords (OTPs).
- Use the Official Channels: Always download the official UAE Pass app or use the official portal to avoid phishing scams.
- Biometric Security: Enable fingerprint or face recognition on your device for added security when logging in.
In the unlikely event of a security breach, robust measures are in place under the UAE’s Cybercrime Law (Federal Decree-Law No. 34 of 2021) to handle threats quickly and minimise the impact on users. The UAE government remains proactive in updating legislation to keep pace with evolving digital landscapes.
Embracing a Digital Future
The UAE Pass is revolutionising how individuals and businesses interact with services across the Emirates. From opening bank accounts and signing contracts to managing company operations, UAE Pass eliminates unnecessary paperwork, streamlines processes, and enhances security.
For entrepreneurs and investors, UAE Pass is an essential tool for business setup and compliance. Many government services—including trade licence applications, digital contract signing, and corporate approvals—now require UAE Pass authentication, making it crucial for business owners.
If you’re considering starting or expanding a business in the UAE, Virtuzone can help. As the UAE’s leading business setup specialist, we provide expert guidance on licensing, visas, and compliance, ensuring a seamless experience.
Looking to start your business hassle-free? Contact Virtuzone today and let us handle the setup while you unlock the benefits of UAE Pass.
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FAQ’s
Do Tourists Need the UAE Pass?
It depends on the nature of your visit. If you plan on using e-services extensively, registering for the UAE Pass can simplify your experience. Visitors can create an account using a passport or GCC ID.
What if My Face Recognition Fails?
Try registering again in a well-lit area without obstructions. If errors persist, visit a UAE Pass kiosk or contact the support line (600-561-111).
Is the UAE Pass Legally Recognised?
Yes, digital signatures made with the UAE Pass hold the same legal weight as handwritten signatures under UAE law. It’s a secure and enforceable method to sign documents or authenticate yourself online.
Which Devices are Compatible with UAE Pass?
The UAE Pass app works on both iOS and Android phones or tablets. You can also use web-based portals that support UAE Pass login, though the mobile app offers the most streamlined experience.
What is the UAE Pass Used For?
The UAE Pass serves as a digital identity, facilitating swift and secure verification for online services. It’s a versatile tool that can be utilised in a multitude of everyday scenarios, making it a valuable asset for both businesses and individuals by simplifying operations and transactions.
What are the Benefits of the UAE Pass?
The advantages of the UAE Pass extend beyond Dubai to all emirates. It offers enhanced security and convenience, and a reduction in bureaucratic processes. The stringent security measures protect your data and ensure privacy. The convenience stems from the easy access to a multitude of online services, eliminating the need for physical documents and in-person visits. This digital transformation is beneficial not only for individuals but also for businesses, as it simplifies operations and transactions.
