To change your Emirates ID mobile number, submit an update through ICP Smart Services, the UAEICP app, or in person at an ICP centre. You’ll verify an OTP sent to the new UAE number, pay the service fee, and receive a reference ID. You can later confirm the update online.
Why Update Your Emirates ID Mobile Number
Your Emirates ID is tied to your mobile number for OTPs, delivery alerts, and official notifications. If you change SIMs or providers, update your number to:
Receive login and transaction OTP codes.
Get SMS updates about card printing, dispatch, and delivery.
Avoid failed logins, missed notices, and service delays.
Need a broad overview of Emirates ID documents, uses and renewal? See our Emirates ID guide.
What You Need Before You Start
Emirates ID number and personal details
Passport and residence file details
Active UAE mobile number in your name
Ability to receive OTP on the new number
Bank card or accepted payment method for the service fee
Change Your Emirates ID Mobile Number Online (ICP)
1. Open ICP Smart Services onto the Data Update page.
2. Enter identity details (Emirates ID / passport and residence file info).
3. Type your new UAE mobile number.
4. Complete OTP verification sent to the new number.
5. Pay the fee and submit.
6. Save the reference number; you’ll also receive SMS/email updates.
Want to double-check the change later? Read our blog on ‘Emirates ID Status Check Online‘.
Update via the UAEICP Mobile App
1. Install/open UAEICP (iOS/Android) and sign in.
2. Choose ID Card → Data Update / Update Mobile Number.
3. Enter your Emirates ID / file details and the new UAE number.
4. Verify via OTP, pay, and keep the reference ID.
Update In Person (Typing Centres / ICP Centres)
Typing centres or ICP Customer Happiness Centres can submit your update for you. Bring Emirates ID and passport/visa details; an additional channel fee applies.
Smart Police Stations (Dubai): Some locations can update contact details. Availability varies—confirm locally.
Fees and Timelines for Updating Emirates ID Mobile Number
| Method | Typical Fee* | Processing Time | Notes |
|---|---|---|---|
| ICP Smart Services (online) | AED 100 (official ICP fee) | 2–7 working days | Pay online; OTP verification required. |
| UAEICP Mobile App | AED 100 | 2–7 working days | Same as ICP portal. |
| Typing Centre | AED 130–150 (AED 100 + channel fee) | 2–5 working days | Staff enter details; higher fee due to service charge. |
| ICP Customer Happiness Centre | AED 100+ (may include small admin fee) | Same-day to 3 days | Can resolve errors directly; confirm exact fee on site. |
| Smart Police Station (Dubai) | Sometimes free (confirm locally) | Same-day (if available) | Availability varies. |
*Fees may vary slightly depending on channel and updates in ICP’s system. Always confirm final amount at checkout or at the centre.
After You Submit: Timelines, Confirmations and How to Verify
Processing time: Typically 2–7 working days online; in-person can be faster.
Confirmations: You’ll receive SMS/email when the record updates.
Verify: Log back into ICP/UAEICP or use the ID Card Status tool to confirm the change is active.
Troubleshooting: OTPs, File Numbers and Login Issues
Even if the update process is straightforward, common errors can cause frustration. Here’s how to fix them:
No OTP Received
Possible causes: SIM not active in the UAE, temporary network issues, Do Not Disturb settings.
What to do:
- Restart your phone or toggle airplane mode.
- Make sure your SIM has credit or an active plan.
- Try resending the OTP after a few minutes.
- If still not received, submit the request in person at an ICP centre or typing centre.
OTP Sent to Old Number
Why this happens: If you try to change the number without logging in first, the system uses the previously registered number.
Fix:
- Log into ICP Smart Services or UAEICP app before starting.
- Go to Quick Services → Data Update while signed in — this workflow sends OTPs to your new number instead.
File / Record Not Found
Possible causes: Typos in Emirates ID number, wrong file number, mismatched residency details.
What to do:
- Enter details exactly as shown on your residency visa page.
- Double-check spaces, dashes, and digits in your Emirates ID.
- If the error persists, call ICP on 600 522 222 or visit a Customer Happiness Centre.
Payment Failed
Possible causes: Card restrictions, ICP portal timeout, or channel-specific issues.
What to do:
- Retry with another card or a different browser/device.
- Try during off-peak hours (late evenings often process faster).
- If it fails again, switch channels: use the UAEICP app or complete the update at a typing centre / ICP centre.
How Virtuzone Helps
Avoid back-and-forth and missed OTPs. The Virtuzone PRO service team can update your Emirates ID contact data, handle fees and references, and confirm completion, so your OTPs, delivery alerts and ICP notices flow without interruption. Contact us today for a free consultation.
Frequently Asked Questions
Can I register a non-UAE phone number?
No. Only UAE mobile numbers can be registered for OTP and notification services.
Will banks/telecoms update automatically after I change my ICP record?
No. Many providers check Emirates ID, but you must update your number with each provider separately for their KYC.
What if I no longer have access to my old number for login?
Submit via Data Update while signed in, or complete the update in person at an ICP or typing centre.
Can I change my Emirates ID mobile number if I am abroad?
No. You must be in the UAE with an active local number to complete the update and receive OTPs.
Is the fee refundable if my update request fails?
No. Fees are non-refundable once submitted. If your request fails, you must reapply.
Can I update my email address at the same time?
No. Email and address updates require separate Data Update requests through ICP.
Will my Emirates ID card itself change after updating my mobile number?
No. The physical card does not change. Only ICP’s system record is updated.
