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How To Change Your Emirates ID Mobile Number

May 10, 2024 | Human Resources

Learning how to change your Emirates ID mobile number is essential for residents in the UAE. It ensures seamless access to vital services and secure communication. Since the Emirates ID is an integral part of your daily life, from banking to government services, it’s important to keep your registered mobile number up to date.

Whether you’ve recently switched numbers or you’re preemptively avoiding potential issues with outdated contact information, we will guide you through the steps to update your mobile number. You can complete the process through various online and offline channels, catering to your convenience and preference.

Stay informed and connected by following this straightforward procedure to update your mobile number on your Emirates ID. This will maintain the functionality of this critical piece of identification in the United Arab Emirates (UAE).

Importance of Keeping Your Details Updated

Keeping your details up to date with financial and governmental bodies is crucial for managing your affairs effectively. This is particularly true in the UAE, where the Emirates ID is fundamental for identification and accessing services.

The Emirates ID is linked to a registered mobile number for various purposes, including receiving One-Time Passwords (OTPs) for service registrations and transactions. Therefore, keeping your Emirates ID updated with your latest mobile number is essential for a smooth experience living and working in the UAE.

Reasons to Update Mobile Number

You need to ensure your mobile number is current on your Emirates ID for several reasons. One key reason is to protect against fraud. If your financial institution has your up-to-date number, you’ll quickly receive fraud alerts, which are vital in preventing unauthorised access to your accounts. Plus, having the correct contact details ensures that you receive important documents, such as monthly statements or tax information, securely.

Timely communication from your bank or other institutions depends on registering the correct mobile number. Notifications about overdrafts, legal updates, or payment reminders are often sent via SMS or calls. If your number is outdated, you could miss these essential alerts. In an emergency, having updated contact details means that your loved ones can access your accounts without unnecessary delays.

Another key point is the prevention of escheatment, where unclaimed funds are turned over to the state if the account holder is unreachable. Keeping your contact details up to date reduces the risk of your assets being subjected to this process.

Despite its importance, updating contact details is often overlooked, leading to the receipt of banking communications on outdated information. For the Emirates ID, the mobile number is registered during the application process. If you’ve recently changed your number, it’s crucial to update it promptly.

To update your mobile number, you can visit the Federal Authority For Identity And Citizenship (ICA) website or use their mobile app. The process involves:

  • Selecting your nationality.
  • Provide identification details such as your Emirates ID number.
  • Entering your new mobile number.

You’ll then receive an OTP on your new number to confirm the change. This service costs $14.50 (AED 53) online, and the update is usually processed within 2 to 7 days.

Alternatively, you can visit a Smart Police Station in the UAE for an immediate and free service. It’s important to remember that only UAE mobile numbers can be linked to your Emirates ID. If you have a new mobile number, undertaking this update process is essentiual to ensure that your Emirates ID remains a valid and functional form of identification and access in the UAE.

Screenshot Of Smart Police Station UAE Website

Preparing to Change Your Mobile Number

When you first apply for your Emirates ID, the mobile number you provide is registered. To avoid any issues, it’s smart to use a mobile number you’re in charge of. The process is straightforward if you need to change the number linked to your Emirates ID. You can complete it through various channels.

Documents Required for the Update

To update your mobile number, you’ll need to have certain documents on hand. These include your Emirates ID, a copy of your visa, and your passport. They’re needed to confirm your identity and facilitate the update process. You’ll need these documents whether you’re updating your number online or in person.

Verifying the Current Registered Mobile Number

Before you begin the update, it’s important to check the mobile number currently registered to your Emirates ID. You can do this by logging into your ICA account on their website or mobile app and checking the personal information section.

If you find that the number listed is incorrect, you can correct it during the review step before making any payment. If you spot the mistake after payment, you might have to go through the process again.

Securing Data Privacy During the Process

Data privacy is paramount, especially when dealing with personal identification documents and information. When changing your mobile number, make sure all personal data is handled securely. When using online services or visiting a service centre, ensure you’re in a secure environment. Also, be certain that any information you provide is through official channels to protect your privacy.

Changing your mobile number on your Emirates ID is a simple process, but it’s one that’s very important. You should use a UAE mobile number that you check regularly. This will be the main method of communication for smart services and confirmations. Remember, only UAE mobile numbers can be linked to your Emirates ID. You’ll need to get a UAE number if you’re using a SIM card from another country.

It’s wise to update your Emirates ID with your new mobile number as soon as you can. This ensures you continue to receive necessary OTPs and other communications. Keeping your Emirates ID updated with your current mobile number is essential to living and working in the UAE. It ensures smooth access to government services, easier identity verification, and timely communication. If you’ve recently changed your mobile number, updating it on your Emirates ID without delay is important.

Screenshot Of ICP Website

Online Method to Update Mobile Number

Accessing the ICA Site

To initiate the update, visit the ICA’s official portal. Here, you can access various services, including modifying personal details. Remember, a UAE SIM card is necessary for this process.

How to Update Mobile Number via the ICA Portal

After accessing the ‘Smart services’ section on the ICA’s website, choose ‘OTHER SERVICES – PERSONAL INFORMATION – UPDATE PERSONAL INFORMATION – UPDATE’ to begin. The procedure is user-friendly but demands precision. You will be prompted to input your nationality and other relevant details, such as your Identity number or File type.

You will then be required to enter the following:

  • Your name
  • Passport number
  • Emirates ID number
  • Birth date
  • Last entry date
  • Email

On the subsequent page, your existing mobile number will be displayed, allowing you to input and authenticate the new one with an OTP.

Before completing the update, you will need to provide your address and pass a captcha test. Carefully review all information before proceeding. A fee of $14.50 (AED 53) is necessary to finalise the update.

Confirming Your Mobile Number Update Online

Following payment, you will receive a verification email with a payment slip and a reference number to track the status of your application. The ICA app also provides this service, with steps analogous to the website’s procedure.

Promptly updating your mobile number when it changes is crucial for uninterrupted service access and communication.

Screenshot Of ICP Website UAE

Offline Method to Update Mobile Number

Locating Authorised Typing Centres

For those preferring an in-person approach, authorised typing centres across the UAE can assist with the update. These establishments are equipped to handle various documentation services related to government procedures.

Documents and Details Required at Typing Centres

At these centres, UAE nationals are required to present a valid passport and a family book. Expatriates need their original passport with a valid residency visa stamp. At the same time, GCC nationals residing in the UAE should bring proof of their residency. For minors under 15, a birth certificate and a passport-sized photo with a white background are necessary.

The service fee for updating your mobile number at a typing centre is $82 (AED 301.40), applicable to all customers.

Completing and Verifying the Update at a Service Centre

The staff at the typing centre will assist with the application form, ensuring all provided information is correct to prevent the need for re-submission. The update typically takes between 2 to 7 working days to reflect in the system.

For those requiring immediate service, Smart police stations offer an alternative with instant updates at no cost. It is advisable to confirm the availability of this service beforehand.

Screenshot of ICP Website

Post-Update Procedures

Notifying Relevant Authorities and Businesses

After your mobile number has been successfully updated on your Emirates ID, it’s imperative to inform the ICP within one month to ensure your records are current and to prevent any potential disruptions when utilising government services. The Emirates ID is indispensable for various daily activities, such as:

  • Obtaining a mobile phone plan
  • Renting property
  • Job applications
  • Domestic travel
  • Participating in elections

The mobile number tied to your Emirates ID is a critical security feature. It allows you to receive verification SMS messages when accessing various services, safeguarding your personal information. Therefore, it is essential to ensure that the number is correct and under your control.

Amer centres, such as the one at Al Quoz Mall, are available for support with any errors made during the application process.

Checking the Status of the Update Request

To verify the status of your update request, you can use the reference number from the confirmation message you received after submission. The ICA website’s Application History Log provides a detailed timeline for a comprehensive view of your application’s progress.

If you encounter any issues or uncertainties regarding the status of your Emirates ID, ICA’s customer support is available to assist you. It’s advisable to regularly review your Emirates ID status to confirm that your card is valid and your details are current.

Troubleshooting Common Issues After Update

If you encounter problems after updating your mobile number and have entered an incorrect number, you must repeat the update process, including the payment. The fee for this service through ICP Smart Services is $41 (AED 150).

If you need help checking the status of your Emirates ID or there are discrepancies in the updated information, promptly contact the ICA to resolve the issue. If your Emirates ID expires, you cannot perform various tasks. You will incur fines if not renewed within 30 days of expiration. The penalty for an expired ID is $5.50 (AED 20) per day, capped at $272 (AED 1,000).

In case of a rejected application, consult the ICA to understand the reasons and the corrective measures required. The ICA website, available in multiple languages, can offer additional guidance. After your card has been printed and dispatched, you can monitor its delivery through the official website or the relevant postal service. It’s your responsibility to ensure that all information on your Emirates ID is accurate and up to date.

Screenshot Of Amer Centre Website UAE

Stay Connected and Secure

Ensuring your Emirates ID reflects your current mobile number is more than a formality; it’s a step towards seamless service and enhanced security in your daily life. With both online and offline options readily available, updating your mobile number can be accomplished with minimal hassle and is a crucial task that should be completed.

Take advantage of the streamlined processes detailed above to maintain your connectivity and the integrity of your personal affairs. Remember, a valid, UAE-registered mobile number attached to your Emirates ID keeps you in the loop for all critical communications and offers peace of mind knowing your identity is safeguarded. Stay proactive about your details – your Emirates ID will thank you for it.

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